Cook for a market waiting for you.
Reach NDIS and Support at Home participants who want real, authentic food. Bitely OS handles ordering, fulfilment and compliance, so you can focus on what you do best: cooking.
What you get
A high-value, recurring customer base, and the operating system to serve them.
Bitely began as an end-to-end operating system for tiffin, meal-prep and home-cook kitchens. Use the full Bitely OS, or pick and choose the services you need.
Storefront & online ordering
Your own branded storefront that takes orders around the clock.
Labelling & packing
Generate compliant labels and packing lists in a click.
Driver delivery app
Drivers confirm each drop-off with a photo that's emailed to the participant, so you see every delivery complete.
Optimised routing
Routes are planned for you so deliveries run efficiently.
Invoicing & settlement
Invoices and payments are generated and settled automatically.
Customer marketing
Built-in tools help you reach and retain more customers.
A look inside Bitely OS
From getting verified to getting paid. Here's the journey, step by step.
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01
Get Bitely Verified
All the certifications and documents care managers need, gathered and verified in one place. We guide you through it once.
Yummy Vendor Bitely Verified
Public liability insuranceValid to 2027Council food registrationValid to 2027Food safety supervisorValid to 2026Allergen declarationRenew soon -
02
Set up your storefront
Add your recipes and set your delivery format and zones. You stay in control of what you sell and where.
Store editor
StoreYummy VendorDeliveryWeekly · tiffinZones5 setMenu14 recipesAdd newRecipe set up
Cashew Chicken$45.30Serves4DietaryVeganHigh proteinLow carbAllergensPeanutGluten -
03
Receive daily order sheets
Every order from participants and care managers lands in one place, sorted, costed and ready to cook.
Mon 140Regular pack108Large pack32Tue 148Regular pack102Large pack46Wed 132Regular pack96Large pack36 -
04
Pack, label & deliver
Print dietitian-reviewed compliant labels in a click, then let optimised routing plan the run. Drivers snap a photo at each door and confirm the drop-off, so you can see every delivery complete as it happens.
Route #1 · 12 stops
1Mulgrave2Wheelers Hill3Glen Waverley4Mount Waverley
Delivered to the door
88 Bitely Road, Mulgrave · 12:24pm
Delivery confirmed ✓Photo sent to participant ✓ -
05
Automatic split invoicing
Bitely splits and invoices 70% to the care manager and 30% to the participant, settled for you, in a compliant, claim-ready format. No chasing.
Settlement
This week$1,240.00StatusSettled
Vendor FAQs
What do I need to become Bitely Certified?
A clear, achievable standard: current food safety registration, appropriate insurance, and a set of dietitian-reviewed recipes with nutritional information. We guide you through every step, it's how we keep participants safe and care managers confident.
Do I have to use the whole platform?
No. Bitely is a full operating system for your kitchen, but you can use all of it or pick and choose: branded storefront, compliant labelling and packing, driver delivery app, optimised routing, invoicing and settlement, and customer marketing.
Who are my customers?
NDIS and Support at Home participants, their families and care managers, a high-value customer base with ongoing, recurring meal demand rather than one-off orders.
Do I have to handle delivery myself?
Routes are planned for you with optimised routing, and drivers get every drop-off and proof of delivery on their phone, so deliveries run efficiently whether you deliver yourself or use a driver.
Ready to start cooking?
Apply to join the Bitely network, or book a demo and we'll walk you through it.