Real choice for your participants. Compliance made easier.
Bitely is the ongoing meals solution marketplace for NDIS and Support at Home — giving your participants genuine food variety while making your vendor oversight simpler, not harder.
The new burden, handled
Since the Support at Home reforms, overseeing the vendors who deliver to your participants — their food safety, dietitian reviews, currency of documents — has become a real, ongoing obligation. Done manually, vendor by vendor, it's a growing admin load. Bitely turns it into a system.
What Bitely does for you
Vetted vendors only
Every vendor is verified for food safety, insurance, and dietitian-reviewed menus before they reach your participants.
Live compliance monitoring
Documents are tracked for expiry. The moment something lapses, the vendor drops out until it's renewed. No stale certificates, no gaps.
Evidence on demand
Produce the compliance picture for any vendor, any time, ready for your own oversight and reporting.
One relationship, not dozens
Discover and onboard a broader verified vendor network, and settle invoices in a single consolidated workflow.
You stay in control
You set budgets and allergen profiles. You see every vendor's status. You keep full oversight and accountability — Bitely does the legwork, you keep the visibility and the final say. That's the way it should be, and the way the rules require.
Your participants' data, handled properly
We treat participant information as sensitive. Bitely's data handling is being built to align with the Australian Privacy Principles, with access scoped so care managers see only their own participants. We're happy to walk your team through our approach — just ask.
See how Bitely fits your participants and your obligations.
A short walkthrough of vetting, monitoring, and consolidated invoicing — tailored to how you operate.