More meals for them, less work for you.
Give the people in your care genuine, culturally diverse food they'll love, without adding to your compliance load. We keep vendor documents current and invoicing claim-ready.
What you get
Genuine choice for your participants, and the vendor oversight you're accountable for, turned into a system.
A vetted vendor network
Every kitchen is verified for food safety, insurance and dietitian-reviewed menus.
One relationship, not dozens
Onboard a whole vetted network through one point, and settle invoices in one workflow.
Stronger compliance oversight
Documents, certifications and compliant nutrition labels, all kept current. If one lapses, the vendor drops out until it's fixed.
You stay in control
Set budgets and allergens, see every vendor's status, keep full oversight.
Inside the care manager portal
From affiliation to invoicing. Full oversight, far less admin.
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01
Become Bitely affiliated
Link your organisation and care managers once. Your team gets a single portal to manage everything that follows.
Organisation status
Sunrise Home CareAffiliatedCare managers6 activeParticipants linked132 -
02
Manage vendors & participants
Assign responsible staff, allocate budgets and set dietary requirements. Updates flow straight to each participant's ordering screen.
Vendor management
Total vendors13Pending requests1RecentYummy VendorApprovedDelicious VendorApprovedTasty VendorPendingParticipant management
Total participants16Pending requests1BudgetsA. Tan$300R. Singh$250M. Nguyen$250 -
03
Compliance oversight, on autopilot
Every vendor's compliance documents sit in one place, and Bitely renews them each year, so nothing lapses on your watch.
Yummy Vendor
Delicious Vendor
Tasty Vendor
Fresh Vendor -
04
Streamlined invoicing and financial management
Track every transaction in one place, receive the 70% vendor share in a claim-ready format, and settle invoices in aggregate.
Financials
Volume$12.7kInvoices$12.7kPaid$494View vendor invoices Pay vendors
Care manager FAQs
How does Bitely reduce our compliance burden?
Since the Support at Home reforms, overseeing the vendors who deliver to your participants — their food safety, dietitian reviews and up-to-date documents — has become a real, ongoing obligation. Done manually, vendor by vendor, it's a growing admin load. Bitely turns it into a system: every vendor is vetted up front, and their documents are tracked for expiry — so if a vendor's paperwork lapses, they drop off the marketplace until it's renewed.
Do we stay in control of budgets and choices?
Yes. You set budgets and allergen profiles, you see every vendor's status, and you keep full oversight and the final say. Bitely does the legwork; you keep the visibility and accountability — the way the rules require.
Can we produce compliance evidence for reporting?
Any time. You can pull a full compliance record for any vendor on demand — ready for your own oversight and reporting.
How is our participants' data handled?
We treat participant information as sensitive. Bitely's data handling is being built to align with the Australian Privacy Principles, with access scoped so care managers see only their own participants. We're happy to walk your team through our approach — just ask.
How does invoicing work?
You receive the 70% vendor share in a compliant, claim-ready format and can settle invoices for each vendor or multiple in aggregate — one consolidated workflow instead of dozens of separate vendor relationships.
See how Bitely fits your participants and your obligations.
A short walkthrough of choice, compliance oversight and consolidated invoicing — tailored to how you operate.